WMF MACHINE WARRANTY

1. WHAT IS WARRANTY

We, RICMAS promise every WMF machine customer to rectify any problem with your machine which is deemed to have been with the machine already upon purchase. Warranty works inclusive of spare parts is free of any charges to the customer for a period of 12 Months after the customer has signed the Installation Form confirming a satisfactory hand-over.

2. WHAT IS NOT COVERED UNDER WARRANTY

Any problem arising from operation which was not with the machine already when it was purchased or any of the below mentioned points are not covered under Warranty and service charges will apply for rectification.

  • If you do not use the machine in accordance what is printed in the Operator's Instruction Manual
  • A broken Warranty Seal voids any Warranty completely.
  • Normal Wear & Tear of moving parts inclusive of O-Rings and Seals.
  • Clogged Grinders due to non-suitable coffee beans or not properly handled beans even if the beans are purchased from RICMAS.
  • Removal of foreign parts from the grinder.
  • Removal of harden Milk in Frothers, Milk Tubes or replacement of discoloured milk Hoses.
  • Scratches on decorative Parts like Drip Tray or the Casing
  • Re-programming of the machine settings due to coffee bean, milk or cup size changes.
  • Using Cleaning Materials other than original WMF Cleaning Material. We do record the amount of cleaning material purchased.

All above mention points will not be rectified under Warranty and service charges will apply.

Any Warranty works on a Machine does not reset or prolong the original Warranty.

3. WARRANTY REGISTRATION

If you purchased your WMF Machine from RICMAS you do not have to register your Warranty as it is done electronically on our cloud. You can look-up your Warranty on this link here »
If you purchased the machine from one of our dealers, please approach the dealer for execution of Warranty.


WMF ELECTRICAL ACCESSORIES WARRANTY

1. Cup Warmers, Cup & Cool and Milk Fridges

WMF Accessories have a limited amount of spare parts available to repair. Should any of these Appliances fail within 12 Months after the customer has signed the Installation Form, we shall inspect the equipment and our technical department shall then decide to repair or exchange the Appliance.
If damages are obviously due to mishandling or not following the instruction manual, no Warranty shall apply.

Any Warranty works on an Accessory does not reset or prolong the original Warranty.

Effective June 1, 2016

Copyright © 2016 RICMAS International Pte. Ltd. • Singapore June 1, 2016