RICMAS International Pte. Ltd.
The Project

JURA AFTER WARRANTY SERVICE

In case you need of service

JURA COFFEE MACHINES SERVICING


1. SERVICING PRINCIPLES

JURA machines are designed and built to be serviced with a special type of diagnostic software, the JURA Animation System. A similar tool, JURA Terminal 4000 is catered for GIGA X-series Machines. These software allow us to accurately diagnose and identify the actual problem.

For us, Servicing is more than just changing faulty parts. We decalcify and clean the machine from inside out to remove all possible limescale and coffee oils built up over time. A JURA Decalcifying & Cleaning Station allows us to clean even those hard to reach parts of a machine.

After the service, we perform an outgoing test to ensure that all functions of the machines have been tested before the machine is returned to the customer.

All servicing works are done behind our “Glass” JURA Service Centre, clients are welcomed to view how the entire servicing process is carried out.

We only accept machines for servicing with a power supply of 230V, 50 Hz designed and built to function in Singapore without any adaption.

1.1. SERVICING JURA MACHINES (OTHER THAN GIGA X-series)

All JURA Machines are repaired and serviced in JURA Service Centre only.

We offer the following Servicing:

QUICK MINOR QUOTATION GIGA X
SGD 60.00 SGD 120.00 BY SYSTEM SGD 180.00
No Spare Parts
No Transport
Inclusive Spare Parts
No Transport
Inclusive Spare Parts
And Transport
Spare Parts
charged separately

 

JURA Servicing

OTHER SERVICES

NUMBER TO CALL

QUICK SERVICING • SGD 60.00

Quick Servicing is if a customer carries the machine to our Service Centre and we repair the machine on the spot without the use of any internal spare parts.

No Cleaning or Descaling Process will be executed. A typical case might be the removal of harden Milk from the Frother or clearing a Grinder from harden Coffee or a foreign object. If any decorative parts must be replaced, it shall be billed separately.

The time required to get the machine serviced shall not exceed 30 Minutes.

MINOR SERVICING • SGD 120.00

Minor Servicing is if a customer carries the machine to our Service Centre and no major parts of the machine have failed but an opening-up of the machine and further tests are required.

The machine will be tested with the Animation System and minor wear & tear parts will be replaced if necessary. A full cleaning and descaling will be done on the machine.

The customer must agree to a Minor Servicing by signing the Machine Servicing Form before we accept the Machine.

Quotation will not be provided for Minor Servicing. Customers who require a quotation are always quoted under Major Servicing.

Once the machine is serviced, we shall contact you.

MAJOR SERVICING • BY QUOTATION

Major Servicing is a Service where one or more major parts of the machine have failed, such as:

  • The Brewer
  • The Grinder
  • The Pump
  • Any Electronic Board

A Major Service is always by Quotation. We only shall accept the machine upon customer's consent to repair by signing the Quotation provided.

A Major Service is always by Quotation. We only shall accept the machine upon customer's consent to repair by signing the Quotation provided.

For corporate customers who require a PO for the processing of a Service, we will provide a Quotation and shall wait for the PO before accepting the machine for Servicing.

The cost of a Major Service is based on the machine's Article Number and pre-defined by our system. The cost includes Servicing and Repair inclusive of Spare Parts. Spare Parts are not itemized upon billing.

Upon request, we shall collect / return the machine.

1.2. SERVICING OF GIGA X-series MACHINES

All GIGA X-series Machines are repaired On-site or on a Quotation basis.

A. ON SITE SERVICING SGD 180.00

On-site servicing includes all costs to have a Technical Support at your place to repair the machine. Spare Parts used during repair will be billed separately.

If the problem is of severe nature and the Machine cannot be repaired on-site, the Technical Support might decide to get the Machine to our Hospitality Centre for a proper Servicing including Cleaning and Descaling. In this case, Major Servicing by Quotation applies.

The charges for the On-Site Servicing will only be waived if the customer signs for the Major Servicing by Quotation.

C. MAJOR SERVICING BY QUOTATION

Major Servicing is a Service where one or more major parts of the machine have failed, such as:

  • The Brewer
  • The Grinder
  • The Pump
  • Any Electronic Board

A Major Service is always by Quotation. We only shall accept the machine upon customer's consent to repair by signing the Quotation provided.

For corporate customers who require a PO for the processing of a Service, we will provide a Quotation and shall wait for the PO before accepting the machine for Servicing.

The cost of a Major Service is based on the machine's Article Number and is pre-defined by our system. The cost includes Servicing and Repair inclusive of Spare Parts. Spare Parts are not itemized upon billing.

2. WARRANTY ON SERVICING

There is no Warranty on the service executed, but merely on Spare Parts changed during the Servicing. Should a changed Spare Part fail within seven (7) days after Servicing, we shall replace it free of charge.

However, should a repeated servicing be necessary which can be clearly attributed to the gross negligence of RICMAS, the repeated Servicing shall be free of charge.


JURA ACCESSORIES SERVICING


1. MILK FROTHERS, COOL CONTROL, ELECTRICAL COOLERS AND CUP WARMERS

All electrical Accessories must be carried in to our Hospitality Centre for Servicing.

Accessories have a very limited amount of serviceable parts which can make a servicing impossible.

Should the Accessory be beyond repair, we shall make you a special offer to replace it with a new one.

Effective July 2, 2017

Copyright © 2016 RICMAS International Pte. Ltd. • Singapore July 2, 2017