In case you need of service
1. WHAT IS INTERNATIONAL WARRANTY
We, RICMAS promise every JURA Machine Customer who purchsed a JURA Machine from an authorized JURA Dealer outside of Singapore to rectify any problem with your machine which is deemed to have been with the machine already upon purchase, within the stipulated Warranty period as stated on the seller's Warranty Card or purchase Invoice.This document has to be presented to us prior to servicing.
International Warranty is only executed if you purchased your JURA Machine overseas from an authorized JURA Dealer.
We only execute Warranty and Servicing works on machines designed for the usage in Singapore. We do not repair machines designed for other Voltage than 230V, 50Hz. All Warranty works is only executed at our Hospitality Centre where we are equipped to identify the machine and test it properly with our Animation System, a computer program provided by the manufacturer.
All machines with international Warranty claims must be carried in and collected back by the customer himself.
Any Warranty works on a machine does not reset or prolong the original Warranty.
2. WHAT IS NOT COVERED UNDER INTERNATIONAL WARRANTY
Any problem arising from operation which was not with the machine already when it was purchased or any of the below mentioned points are not covered under Warranty.
All above mention points will not be rectified under Warranty but Service Charges will apply.
1. Cool Control, Electrical Coolers, Milk Frothers and Cup Warmers
All electrical Accessories cannot be identified by a Serial Number and are therefore treated differently from Machines.
Should any of these electrical Appliances fail within one year of purchase, please bring the Appliance together with the Purchase Invoice to our Hospitality Centre for inspection. Our technical department shall then decide to repair or exchange the Appliance.
If the customer is unable to present an Invoice or Warranty Card from an authorized JURA dealer, we shall not entertain any Warranty Works whatsoever.
If damages are obviously due to mishandling, no Warranty shall apply. Any Warranty works on an Accessory does not reset or prolong the original Warranty.
NUMBER TO CALL
Effective December 2, 2016