RICMAS International Pte. Ltd.
The Project

JURA WARRANTY SERVICE

In case you need of service

1. WHAT IS WARRANTY

We, RICMAS promise every JURA machine customer to rectify any problem with your machine which is deemed to have been with the machine already upon purchase.
If a malfunction occurs within less than seven days after purchase (the date printed on the Invoice applies), we consider repairing or exchanging the machine. The decision to repair or exchange is at the sole discretion of our technical department and the customer has no right to demand for an exchange of the machine.
Warranty works inclusive of parts is free of any charges to the customer for a period as indicated on this web and registered with our Cloud.
All Warranty works is only executed at our Hospitality Centre where we are equipped to identify the machine and test it properly with our Animation System, a computer program provided by the manufacturer. Any logistical cost is not covered under Warranty.
Warranty works on a machine does not reset or prolong the original Warranty.

2. WHAT IS NOT COVERED UNDER WARRANTY

Any problem arising from operation which was not with the machine already when it was purchased or any of the below mentioned points are not covered under Warranty and service charges will apply for rectification.

  • If you do not use the machine in accordance what is printed in the Operator's Instruction Manual
  • If you use the machine on a power supply other than stated on the Rating Label by applying Transformers, Voltage Regulators or any other measure to make the machine work.
  • A broken Warranty Seal voids any Warranty completely.
  • Normal Wear & Tear of moving parts inclusive of O-Rings and Seals.
  • Clogged Grinders due to non-suitable coffee beans or not properly handled beans even if the beans are purchased from RICMAS.
  • Removal of foreign parts in the grinder.
  • Harden Milk in Frothers, Milk Tubes or discoloured milk Hoses.
  • Scratches on decorative Parts like Drip Tray or the Casing
  • Broken decorative parts
  • Using Cleaning Materials other than original JURA Cleaning Material

All above mention points will not be rectified under Warranty. Service charges will apply.

3. WARRANTY REGISTRATION

If you purchased your JURA Machine from RICMAS or one of our shop-in-shops you do not have to register your Warranty as it is done electronically on our cloud. You can look-up your Warranty on this link here »
If you purchase the machine from one of our dealers, please approach the dealer for execution of Warranty.


JURA ELECTRICAL ACCESSORIES WARRANTY

1. Cool Control, Electrical Coolers, Milk Frothers and Cup Warmers

All electrical Accessories cannot be identified by a Serial Number and are therefore treated differently from Machines.
Should any of these Appliances fail within one year of purchase, please bring the Appliance together with the Purchase Invoice to our Hospitality Centre for inspection. Our technical department shall then decide to repair or exchange the Appliance.
If damages are obviously due to mishandling or not following the instruction manual, no Warranty shall apply. Any Warranty works on an Accessory does not reset or prolong the original Warranty.

JURA Servicing

OTHER SERVICES

NUMBER TO CALL

Effective December 2, 2016

Copyright © 2016 RICMAS International Pte. Ltd. • Singapore December 2, 2016