RICMAS International Pte. Ltd.
RICMAS

WMF AD HOC SERVICING

If something goes wrong

1. AD HOC SERVICING - MACHINE BREAKDOWN

In case your machine breaks down or malfunction, we shall perform an ad hoc repair on site. We do not perform repair during a scheduled maintenance task.
An ad hoc service is charged at SGD 180.00 per incident during normal working hours from Monday to Friday 08:30 to 17:30.
Ad hoc service performormed during off working hours (Monday to Friday from 17:30 to 22:00, Weekend and public holidays from 08:30 to 22:00) is charged at SGD 250.00 per incident.

Spare parts and use-up materials used during a repair are charged separately.
For reaction time of ad hoc servicing please refer to the table below.

2. RELOCATION OF MACHINES

If you need to relocate your machine, we shall perform the disconnection and re-connection of the machine at the new place.
We do not perform any plumbing or electrical works to install the machine, but merely connecting the machine.
If the new location is within the same building and disconnection and re-connection can be done within the same day, one ad hoc service is chargeable at SGD 180.00.
If the new location of the machine is in a different building, or the relocation cannot be done within one day, two ad hoc servicing shall apply at SGD 180.00 each.
We do not perform physical movement of the machine and the shifting is done on the customer's own risk.

3. OVERHAUL OF WMF MACHINES

If a machine has reached a certain age or needs to be brought back to our workshop for repair/overhaul, we shall provide you with a quotation which bases on the model and the age of the machine.

4. SERVICING OF MACHINES IN RESTRICTED AREAS

Servicing of machines in restricted areas or on board of a ship are charged per man-hour at SGD 100.00/h and man. Spare parts and use-up materials used during a repair are charged separately.

REACTION TIME FOR AD HOC SERVICING

Receive call 09:30 to 12:00 Service performed same day afternoon
Receive call 12:00 to 17:30 Service performed next day morning
Receive call 17:30 to 22:00 Service performed next day afternoon
Calls from 22:00 to 08:30 We do not receive calls in the night
Weekend and Public Holidays
(Special charges apply)
Service performed on appointment only

Effective December 6, 2016

Copyright © 2016 RICMAS International Pte. Ltd. • December 6, 2016