ABOUT RICMAS
A long Story over 40 Years
RICMAS ESTABLISHED IN 1983
With almost 40 years of experience in coffee machine and coffee business in South East Asia and a selection of probably the best manufacturers in this trade on our side, we have the skill and ability to serve anybody, immaterial of size and nature of coffee and coffee equipment they require. At RICMAS we are offering you THE coffee solution - for a household just as well as for an Office, Restaurant, Hotels or Convenient Stores. For true coffee lovers and coffee connoisseurs, perfect coffee is not just a beverage, it is a lifestyle. Coffee brewing equipment are not just a technically perfected device, our machines are a beauty for your senses as well. We strongly believe in "locally" workable solutions, independent of the skill of a Barista.
We strongly believe, a Coffee Machine is as good as it is maintained. With more than half a Million SGD worth of Spare Parts in Stock, our ultimate strength is the Servicing of Coffee Machines, which has attracted Cafes, Hotels and most of all Chain Operators to trust our Service.
OUR TIME-LINE
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RICMAS BORNEO SDN. BHD. was formed
RICMAS Borneo was formed and the main activity was energy saving consulting services for large building. Soon after we started trading in electrical goods.
In 1983 RICMAS takes over the servicing of coffee machines at Shangri-La Tanjung Aru in Kota Kinabalu. This is the beginning of a long journey in Coffee Machines and Coffee Beans. -
RICMAS becomes Agent for WMF Coffee Machines
Facing substantial problems with the old machines in Shangri-La, we acquired the Agency for WMF Coffee Machines and Shangri-La Tanjung Aru was our first customer for WMF Coffee Machines.
Soon after followed by GRAND HYATT Kota Kinabalu and many more 5-Star Hotels in Eastern Malaysia. -
RICMAS creates their own Coffee - Ricafé
Now having great Machines, the need came up to compliment it with Coffee Beans. We outsourced the Beans from Switzerland and named the three blends we created: ESPRESS, FINESSE and NOBLESS.
The coffee was roasted and packed in Switzerland by Illycafe Thalwil. -
RICMAS open a Café - "The Café Ricafé"
At that point of time, we supplied most of the 5-Star Hotels with our Ricafé. The idea was to give the wider public of Kota Kinabalu and the tourists a chance to enjoy such "European-Style" coffee.
Besides all kind of Coffees, served in proper porcelain cups and saucers, we sold an item the "Salami-Fist-Bread", which was the big runner and attracted customers from Brunei, Labuan and Miri. -
RICMAS moves to Singapore
We spread our Business Model along Sarawak, the Eastern Part of Borneo down to Kuching. The next step was Kuala Lumpur and Penang, where we opened our own Office.
The pressure from WMF Germany was getting stronger to make us move to Singapore. We finally opened an Office in 1994 at the German Centre, where we are till today. -
RICMAS Singapore - Centre for South-East-Asia
We have been spreading our Products into South East Asia. Some places we set-up our own office, some we were working with Agents. Most of these setups still exists as an agent, or are run by local people today.
We discontinued our Ricafé and replaced it by Brands like Illycafe, Chicco D'Oro, JURA Coffee and J.J. Darboven. -
RICMAS becomes Agent for JURA Coffee Machines
After the big struggle to survive the 1995 financial crises, RICMAS decided to extend its range of machine into the retail level. This not only to complete our range of machines, but also to create a second line of business: The Retail Business. In 1997 we acquired the Agency for JURA Coffee Machines from Switzerland.
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JURA SEA (Pte.) Ltd. was formed
A bit more than 10 years after acquiring the JURA Agency, we formed a joint-venture RICMAS with JURA Switzerland. The base idea behind is the access for RICMAS to JURA marketing, Hospitality Centre and later to JURA Live, a customer live service for machine evaluation and selection.
JURA SEA (Pte.) Ltd. is integrated in RICMAS Office and serves some of the oversea agents. -
The JURA Hospitality Center was open
In 2012 we moved our office from the West- to the East-Wing within the German Centre with the opportunity to almost triple the space for our Office, Store, Workshop and two new showrooms, one for JURA and one for WMF.
The Furniture and Fixtures for the Hospitality Centre where brought in from JURA Switzerland. -
The JURA Glass Workshop was open
Making some substantial Changes to our Service Principles and the existence of a professional JURA Workshop, gave a chance to enhance the Service Experience to our Customers. The Furniture and Fixtures for the Glass Work Shop, which is a Part of the Hospitality Centre, where brought in from JURA Switzerland.
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The new WMF Showroom was open
Once we got that larger space to accommodate two Showrooms, we took the opportunity to display all WMF Coffee Machines fully functioning and ready for a demonstration.
The separation of the two Showrooms makes a clearer differentiation of the two Brands. -
RICMAS new Spare Part Room
With the enlarged Office Space, we were able to re-arrange our Spare Part Room to a double Story properly organized Spare Part Room. A fully automated Management System controls the 20,000+ Spare Parts.
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RICMAS installs WMF Machines at Fast Food Outlets
With a new Trend in the Fast-Food Operation to serve "freshly brewed Coffee" RICMAS secured the Supply and Maintenance of a Fast-Food Chain in Singapore. In some Outlets, where Space is limited, we installed Under-Machine Coolers to safe Space.
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RICMAS goes digital
With the growing Numbers of Machines in the Market, RICMAS decided to go fully digital. Warranties, Pricing, Stock and Servicing all moved to a paper-less digital Solution. This enables Technicians to retrieve Machine Service History, look-up Spare Parts on their Mobile Devices.
First all these Services were on hosted Web Sites, later in 2020, we install our own Server in the Office. We are now integrating more and more Services by our own IT-Specialist. -
RICMAS installs WMF Machines at Convenient Stores
Following Fast Food Chains, Convenient Stores also start serving "freshly brewed Coffee" in their Outlets.
In 2015 we started to install WMF Machines in various Outlets. Today we maintain more than 200 Machines installed in Convenient Stores all over Singapore. -
RICMAS maintains a Web Shop
Realizing the new trend in Shopping, we started in 2017 to maintain a Web Shop, where Customer can purchase any JURA Item with delivery within Singapore.
Today, we sell everyday Items on our Web Shop. It looks like the Customer has realized the easy way of shopping without having to leave home. -
RICMAS maintains new JURA Point-of-Sales
Ever since 1999 RICMAS did maintain POSs mainly in Department Stores.
Today we are present in Takashimaya, C.K. Tangs Department Stores in Orchard and Gain City outside Orchard.
2022 RICMAS International Pte. Ltd. • last update May 5, 2022